Terms of Sale

All eyeglasses available in our warehouses are shipped 3 to 6 business days from the date of your order.
If items are not in stock, the lead time will be communicated to you via email. Times are approximate and may vary depending on the availability of our supplier.

Prices published on our site for a country belonging to the European Union are inclusive of the VAT rate.
Prices published on our site for a country NOT belonging to the European Union are NOT inclusive of VAT.
Shipping charges to the destination location must be added to the price of the item.

Deliveries to a non-European Union country may be subject to taxes and customs charges; these charges do not depend on Ottica Bovesi but on the Customs of the country of destination. Any taxes and customs charges are the responsibility of the buyer.

Ottica Bovesi cannot know in advance any taxes and customs charges as they vary from country to country. For more information we suggest you contact your local customs authority or the Fedex, UPS or Dhl customer service in your country.
These fees charged to the recipient are collected by the courier when the package is delivered or requested later.

– Bank transfer (Italy only)
– Cash on delivery (only for Italy and for purchases up to € 500.00)
– Credit Card (Visa, Mastercard, AMEX)
– PayPal

You can use Discover and bank transfer (where applicable) by choosing Paypal as your payment method and following the instructions (please note that you do not need to have a Paypal account to log in).

Buying by credit card on www.bovesi.com is safe: Ottica Bovesi relies on Gestpay the system for making online payments of the Banca Sella group that puts security in the management of transactions first, reassuring Customers about the treatment of data released on the Internet.

I dati relativi alla carta di credito sono inseriti solamente sul server sicuro di Banca Sella che utilizza il protocollo di sicurezza SSL3 con crittografia a 128 bit (ad oggi lo standard di sicurezza più elevato con la certificazione lato server) e immediatamente trasmessi ai circuiti autorizzativi internazionali.

Credit card data are entered only on Banca Sella’s secure server that uses the SSL3 security protocol with 128-bit encryption (to date the highest security standard with server-side certification) and immediately transmitted to international authorization circuits.
For any information you can direct your questions to info@bovesi.com

Click here to avail yourself of the right of withdrawal and follow the instructions given.

The goods ordered are prepared with extreme care, using appropriate packaging to protect the goods from possible shocks and ensuring good thermal insulation. If your package is broken or tampered with, please do not accept delivery and contact us immediately.

It is possible to ship your purchases to an address other than your residence, simply indicate this in your order by filling out the appropriate section.

All our shipments are entrusted to serious and professional couriers who by internal regulations cannot leave packages unattended at the entrance to your home. We therefore advise you to report an address where the courier can find someone who can sign for and pick up the package.

You can find out the status of your shipment directly on the couriers’ official websites by entering the waybill number (tracking number), received in the shipment e-mail. Shipments can be tracked after 24/48 hours after receiving the e-mail.
TNT: www.tnt.it
GLS: www.gls-italy.com
UPS: www.ups.com
DHL: www.dhl.com
Fedex: www.fedex.com

Click here to access the dedicated page.

Ottica Bovesi ensures the quality and authenticity of the products sold. All glasses are accompanied by the certificate of safety and quality required by European legislation (DL No. 46 of 24/02/1997-D.M. No. 180 of 04/05/1998), and where required by the certificate of authenticity and originality of the product issued by the manufacturer.

All products are guaranteed for 24 months from the date of purchase against any manufacturing defect. In the case of proven malfunction of the item, the warranty may provide for its replacement or repair. Damage caused by bad or improper use is not guaranteed. It should be noted that Ottica Bovesi is not responsible for direct or indirect damage to persons or property resulting from the malfunction of the products. By confirming the order you accept the above conditions of sale

For any problems and complaints regarding the products or service, please send us an e-mail by writing to info@bovesi.com or click here and fill out the form, we will reply within 24/48 hours starting from the first working day after your request.
We are also available to you by phone at +39 0542 22547

Our customer service is available from Tuesday to Saturday from h.9.00 to h. 12.30 and from 16.00 to 19.00 except during national holidays.